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Frequently Asked Questions

Can I track my purchase?

Yes! We will advise you of your tracking number when your item has been posted. You can track either with Australia Post (www.auspost.com.au) or your own countries postal service.

* Please ensure that your delivery address is correct as we will post to the address you have advised, we will not accept responsibility for any losses in transit.

What is the quickest delivery?

By using Express Post, great if you are on a tight schedule, delivery times are reduced to between 1 - 4 days, depending on location.

An Express Shipping Upgrade is available at the drop-down menu at the checkout.
Or you can purchase from here:
https://www.etsy.com/au/listing/228790924/express-shipping-upgrade-international

* Lead time 1 business day.
* International EMS Express takes 2- 4 business days.
* Australia takes 1 business day.
Please note a phone number at check out. Thank you!

How accurate are the delivery estimate times?

We base these on what Australia Post advises and our experience. In most cases purchases arrive within the stated times but always be aware of customs delays, public holidays and adverse weather conditions which all can impact significantly on delivery times.
Please note:
* All jewellery is made after your order has been placed and paid.
* Lead times are between 1-3 business days.
* Purchases are dispatched Monday to Friday.

What type of materials do you use in your designs?

Dream Island Jewellery designs are created using Finest Austrian crystals, Pearls, and high-quality Cubic Zirconia crystal components. Almost all of our earring hooks or posts are sterling silver, 14K gold-filled, gold-plated, rose gold plated, and rhodium-plated metal, they are all hypoallergenic, Lead, and Nickel Free.

How can I care for my jewellery?

Jewellery pieces are delicate items and should be treated with care. When wearing jewellery avoid any kind of moisture or spraying directly with perfume which could tarnish or change the colour of your jewellery. We recommend you occasionally wipe your jewellery and store in zip lock bags.

Gift wrapping and packaging

All my items are beautifully boxed for free and securely packed to ensure no damage while in transit. Gift wrapping is available for a small fee at the checkout. Many thanks!

Any discount?

♥ Special offer details ♥
15% off everything shop wide
Free shipping for over 5 items
20% off for over 10 items
Discount applied at checkout, no coupon code required.