Welcome to Dream Island Jewellery! Your satisfaction is extremely important to us, therefore I will do everything possible to ensure that you receive the jewelry exactly as they were when chosen. I attempt to ensure, via you stringent quality control that your jewelry arrives to you in pristine condition. If you are not completely happy with your purchase I will work with you to achieve a happy outcome for all.
* Any major credit or debit card via Etsy payments.
With PayPal, you can use your PayPal account or choose to pay with a debit/credit card through PayPal's guest checkout.
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We wish to confirm we can no longer guarantee delivery, outside Australia, before Christmas, includes Express Post!
* Estimated shipping times:
USA: 1-2 weeks
Canada: 1-3 weeks
Europe: 1-3 weeks (no deliveries to Austria, Netherlands, Norway, Poland, Russia and Ukraine, sea mail only to Denmark, Czech Rep, Finland, Greece, Hungary, Portugal, and Slovenia)
Asia Pacific: 1-2 weeks
New Zealand: 1-2 weeks
United Kingdom: 1-2 weeks
Australia: 3-5 business days
By using Express Post, great if you are on a tight schedule. Lead times 1-2 days. An Express Shipping upgrade is available on the drop-down menu at the checkout. Please note a phone number, Thanks!
* International Express takes between 5-15 business days, however not available to all locations.
* Australia takes 1-2 business days.
All jewelry is made after your order has been placed and paid.
* Processing time is usually between 1 and 3 business days.
* Purchases are dispatched Monday to Friday.
* We will advise you of your tracking number when your item has been posted. You can track either with Australia Post (www.auspost.com.au) or your own countries postal service.
* Please ensure that your delivery address is correct as we will post to the address you have advised.
I'll do my best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on location and the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
As all our items are handmade to order and we do our best to accurately describe items (size, color, etc) in our shop, especially through the photography. We only offer refunds in special circumstances.
If your item is faulty we will refund it, provided you notify us within 3 days and post back to us within 7 days.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We do not refund any postage cost and charge a 15% restocking fee.
Please note we cannot refund and exchange:
--Earrings for health/hygiene reasons.
--Items that have been worn.
--Custom or personalized orders.
--Bulk orders and items on sale.
We will work with you to find a suitable solution to all issues you may have.
Your satisfaction is important to us and we rely on your feedback to ensure we have met your expectations.
Yes! We will advise you of your tracking number when your item has been posted. You can track either with Australia Post (www.auspost.com.au) or your own countries postal service.
* Please ensure that your delivery address is correct as we will post to the address you have advised, we will not accept responsibility for any losses in transit.
By using Express Post, great if you are on a tight schedule, delivery times are reduced to between 1 - 4 days, depending on location.
An Express Shipping Upgrade is available at the drop-down menu at the checkout.
Or you can purchase from here:
* Lead time 1 business day.
* International EMS Express takes 2- 4 business days.
* Australia takes 1 business day.
Please note a phone number at check out. Thank you!
We base these on what Australia Post advises and our experience. In most cases purchases arrive within the stated times but always be aware of customs delays, public holidays and adverse weather conditions which all can impact significantly on delivery times.
* All jewellery is made after your order has been placed and paid.
* Lead times are between 1-3 business days.
* Purchases are dispatched Monday to Friday.
Dream Island Jewellery designs are created using Finest Austrian crystals, Pearls, and high-quality Cubic Zirconia crystal components. Almost all of our earring hooks or posts are sterling silver, 14K gold-filled, gold-plated, rose gold plated, and rhodium-plated metal, they are all hypoallergenic, Lead, and Nickel Free.
Jewellery pieces are delicate items and should be treated with care. When wearing jewellery avoid any kind of moisture or spraying directly with perfume which could tarnish or change the colour of your jewellery. We recommend you occasionally wipe your jewellery and store in zip lock bags.
All my items are beautifully boxed for free and securely packed to ensure no damage while in transit. Gift wrapping is available for a small fee at the checkout. Many thanks!
♥ Special offer details ♥
15% off everything shop wide
Free shipping for over 5 items
20% off for over 10 items
Discount applied at checkout, no coupon code required.